Yesterday I added my old e-mail account again and to my surprise mail merge is suddenly using this old (unused) e-mail address! I managed to get it all up and running again, including the mail merge feature. The easiest way was to re-install Outlook. Last December I upgraded to Windows 10 and lost Outlook completely. So as an archive so to speak, without using this account to actively send e-mail. I wanted to keep the previous account for addresses and references. I recently change job, added a new e-mail address to Outlook and started mail merging from this new address. Have been using Word mail merge with Outlook for a long time without problems.
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